Shipping Policy

This Shipping Policy explains how we process and ship orders placed on www.polinail.com. It forms part of our Terms of Sale.

Order processing

We process orders as quickly as possible, typically within 1 business day. Orders placed on weekends or holidays are processed the next business day. Once an order has been processed, it can no longer be modified or cancelled - see our Return, Refund and Cancellation Policy.

Shipping destinations and rates

We ship to the United States and to selected international destinations. Available shipping options and any shipping cost are calculated and displayed at checkout before you confirm your order.

Delivery times

Estimated delivery times are shown at checkout and depend on your location and the shipping method selected. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, high-volume periods, or other events beyond our reasonable control.

Order tracking

When your order ships, we send a confirmation email with tracking information where available. Please allow a short time for the first tracking scan to appear.

International orders, duties, and taxes

International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount.

Risk of loss

Title and risk of loss pass to you once your order is handed to the carrier. If a package is confirmed delivered by the carrier but you cannot locate it, please check with members of your household and neighbors and contact the carrier; we may assist but are not responsible for packages marked as delivered.

Incorrect addresses and undeliverable packages

It is your responsibility to provide a complete and accurate shipping address and to contact us immediately at contact@polinail.com if a correction is needed - this is only possible if the order has not yet been processed. We are not liable for incorrect or incomplete shipping information. If an order is refused, unclaimed, or returned to us due to an address error or failed delivery, we will, at our discretion and your choice, either reship it (with shipping costs payable by you) or refund the product price minus original shipping and handling costs, once the package has been received back by us.

Returns and refunds

Returns, replacements, and refunds are handled exclusively under our Return, Refund and Cancellation Policy. Please note that all sales are final except for items that arrive defective, damaged in transit, or incorrect.

Questions

Any question about shipping? Email us at contact@polinail.com.